Terms and conditions
1. Introduction
Welcome to Wee Whiskers Pet Supplies (“Wee Whiskers”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website at Wee Whiskers Pet Supplies and the purchase of products from us.
Wee Whiskers Pet Supplies is a trading name of Tessa Donkersloot, a sole trader established in Scotland, United Kingdom.
You can contact us at:
Business address: Office 2/3, 48 West George Street, G2 1BP Glasgow
Contact form via the Website
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website.
Our Website is not intended for individuals under the age of 18 without the involvement of a parent or legal guardian. If you are under 18, a parent or guardian must supervise your use of the Website and agree to these Terms on your behalf.
These Terms should be read together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, which also apply to your use of the Website and any purchases made through it.
2. Definitions
In these Terms and Conditions, the following definitions apply:
a. “Business”, “we”, “us”, or “our” means Tessa Donkersloot, trading as Wee Whiskers Pet Supplies, a sole trader established in the United Kingdom.
b. “Website” means Wee Whiskers Pet Supplies and any associated pages or subdomains operated by us.
c. “You”, “your”, or “customer” means any person accessing, browsing, or using the Website, including placing an Order.
d. “Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession, as defined in the Consumer Rights Act 2015.
e. “Business Customer” means a person or entity purchasing Goods in the course of trade, business, craft, or profession.
f. “Goods” or “Products” means any items offered for sale on the Website.
g. “Order” means a request submitted by you via the Website to purchase Goods.
h. “Contract” means the legally binding agreement between you and us for the sale of Goods, formed when we send you a Dispatch Confirmation.
i. “Dispatch Confirmation” means the email sent by us confirming that your Order has been accepted and dispatched.
j. “Working Day” means any day other than a Saturday, Sunday, or public holiday in the United Kingdom.
k. “Delivery” means the transfer of physical possession of Goods to you or a person identified by you to take delivery.
l. “Content” means all material displayed on the Website, including text, images, graphics, logos, product descriptions, and design.
m. “Terms” means these Terms and Conditions governing the use of the Website and the sale of Goods.
n. “Privacy Policy”, “Returns & Refunds Policy”, and “Shipping Policy” mean the separate policies available on the Website, which form part of these Terms.
o. “Force Majeure Event” means any event beyond our reasonable control that prevents or delays the performance of our obligations under these Terms.
3. Our Services
Wee Whiskers Pet Supplies is an independent online retailer based in Glasgow, Scotland, offering pet supplies for small animals and their owners across mainland UK.
We offer a range of products which may include:
a. Food and treats;
b. Bedding and habitat supplies;
c. Cages, enclosures, and accessories;
d. Toys and enrichment products;
e. Grooming and care items.
Orders are placed through our Website and processed through our e-commerce platform. We aim to provide a straightforward and reliable service from order to delivery.
We source products from third-party suppliers and aim to ensure that product descriptions and images on the Website are accurate. However, product packaging, colours, specifications, and availability may occasionally vary from those displayed on the Website.
Veterinary disclaimer
While we are passionate about animal care, we are not veterinary professionals. Any information provided on the Website is for general informational purposes only and does not constitute veterinary advice. Nothing on the Website constitutes veterinary, medical, nutritional, or behavioural advice for pets. If you have concerns regarding your pet’s health or wellbeing, you should consult a qualified veterinary professional.
Customers remain responsible for ensuring Products are suitable for their pet’s individual needs, species, size, age, health requirements, behaviour, and level of supervision required.
We reserve the right to withdraw, amend, discontinue, or change any products, services, pricing, promotions, or content on the Website at any time without notice.
If you have any questions about our products or services, you can contact us at contact@weewhiskerspetsupplies.co.uk
4. Eligibility and Orders
To place an Order through the Website, you must:
a. Be at least 18 years old;
b. Provide accurate, complete, and current information, including your name, billing details, delivery address, email address, and payment information;
c. Provide a delivery address within the United Kingdom. We may not accept deliveries to PO boxes, hotels, temporary accommodation, or forwarding addresses;
d. Use a valid payment method accepted on the Website.
You are responsible for ensuring that all information provided to us is accurate and up to date.
We reserve the right to refuse, cancel, or limit Orders where we reasonably believe:
inaccurate information has been provided;
fraudulent or unauthorized activity is suspected; or
these Terms have been breached.
By placing an Order, you authorize us to share relevant information with payment processors, delivery providers, fraud prevention services, and other third parties where necessary to process and fulfil your Order. Further details about how we use personal information are set out in our Privacy Policy.
5. Customer Accounts
You may choose to create an account on the Website to access certain features, track Orders, and manage your information.
When creating an account, you agree to:
a. Provide accurate, current, and complete information;
b. Keep your login credentials secure and confidential;
c. Notify us promptly if you believe your account has been accessed without authorization;
d. Accept responsibility for all activities carried out under your account.
We reserve the right to suspend, restrict, or terminate accounts where we reasonably believe:
false or misleading information has been provided;
fraudulent, abusive, or unlawful activity has occurred; or
these Terms have been breached.
You must not use another person’s account without permission.
We are not responsible for any loss or damage resulting from your failure to keep your account credentials secure.
Account deletion requests may be subject to retention obligations relating to Orders, payments, fraud prevention, legal compliance, or other legitimate business purposes in accordance with our Privacy Policy.
6. Product Descriptions
We aim to ensure that product descriptions, images, pricing, and other content on the Website are accurate and up to date. However, errors, inaccuracies, or omissions may occasionally occur.
Product images are provided for illustrative purposes only. Actual colours, packaging, dimensions, and product details may vary slightly from those displayed on the Website.
As some products are made from natural materials, variations in colour, texture, size, or shape may occur.
We reserve the right to correct errors, update product information, change pricing, or withdraw products from sale at any time without notice.
Nothing in this section affects your statutory rights under applicable consumer protection laws.
7. Making a Purchase
To place an Order, browse the Website and add the Products you wish to purchase to your shopping basket. When you are ready to complete your purchase, proceed to checkout and provide the requested billing, delivery, and payment information.
After submitting your Order, you will receive an automated email acknowledging receipt of your Order. This email does not constitute acceptance of your Order.
A legally binding Contract between you and us is formed only when we dispatch your Order and send you a Dispatch Confirmation email.
We reserve the right to refuse, cancel, or limit Orders before dispatch where reasonably necessary, including where:
a Product is unavailable;
pricing or listing errors have occurred;
payment cannot be authorized;
fraudulent or suspicious activity is suspected; or
delivery restrictions apply.
If your Order is cancelled after payment has been taken, any payment received will be refunded to your original payment method.
If you are purchasing as a Consumer, you may have the right to cancel your Order under the Consumer Contracts Regulations 2013 within 14 days beginning the day after you receive the Goods.
Unless the Goods are faulty, incorrect, or otherwise not as described, you are responsible for the cost of returning cancelled items. Returned Goods must be sent back in accordance with our Returns & Refunds Policy.
Nothing in this section affects your statutory rights under applicable consumer protection laws.
8. Prices and Payment
All prices displayed on the Website are in Pounds Sterling (£ GBP).
The total price payable for your Order includes:
the price of the Products;
applicable delivery charges; and
VAT (where applicable).
If the rate of VAT changes between the date of your Order and the date the Products are supplied, we may adjust the VAT rate applied to your Order unless payment has already been made in full before the new VAT rate takes effect.
You will be shown the total price, including any applicable charges, before you submit your Order.
Payment is taken at the time you place your Order. However, your Order is not accepted and no Contract is formed until we dispatch the Products and send you a Dispatch Confirmation email.
We reserve the right to correct pricing errors, inaccuracies, or omissions at any time prior to dispatch.
Promotional codes, discounts, special offers, and sales may be withdrawn, amended, or suspended at any time without notice and cannot be applied retrospectively to completed Orders.
9. Payment Terms
Payments are securely processed through our third-party payment providers, including Stripe and Paypal. We do not store full payment card details on our Website.
By placing an Order, you confirm that:
the payment information provided is accurate and authorized for use; and
you are authorized to use the selected payment method.
All payments must be made in full before Products are dispatched unless otherwise agreed by us in writing.
If payment authorization fails, is reversed, or is suspected to be fraudulent, we reserve the right to refuse, suspend, or cancel the Order.
10. Order Delivery
Estimated delivery times will be provided during checkout and in your Order confirmation email. Delivery times are estimates only and are based on Working Days (Monday to Friday, excluding public holidays). Delivery dates and timeframes are not guaranteed.
Orders are typically delivered within 3–10 Working Days from the date payment is received, although delivery times may vary depending on product availability, delivery location, courier delays, or circumstances beyond our reasonable control.
We make reasonable efforts to deliver Orders within the estimated timeframe but cannot guarantee exact delivery dates.
We currently deliver across mainland UK. Certain remote areas, including parts of the Scottish Highlands and Islands, may be excluded from delivery or subject to additional delivery charges.
Delivery will be carried out by a courier or delivery provider selected by us. Delivery charges, where applicable, will be shown during checkout before you place your Order.
Delivery may require a signature in some circumstances.
Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete. We are not responsible for delays, failed deliveries, or additional costs resulting from inaccurate or incomplete delivery information.
We are not responsible for delays caused by events outside our reasonable control, including courier disruptions, severe weather, industrial action, customs delays, supply chain interruptions, or other Force Majeure Events.
Orders may occasionally be delivered in separate shipments where necessary.
If we are unable to deliver your Order within a reasonable time, we will contact you using the details provided with your Order. Where required under applicable consumer law, you may be entitled to cancel your Order and receive a refund.
Force Majeure
We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, natural disasters, industrial disputes, supplier failures, cyber incidents, utility outages, or courier disruptions.
11. Title and Risk
Ownership of the Goods will pass to you once full payment has been received.
Responsibility for the Goods passes to you once the Goods have been delivered to the delivery address provided by you or to a person identified by you to take delivery.
If delivery is delayed due to your actions or failure to accept delivery, risk may pass to you from the date delivery was first attempted.
12. Cancellations and Right to Cancel
If you are purchasing as a Consumer, you have the right to cancel your Contract within 14 days without giving any reason.
The cancellation period will expire 14 days after:
the day on which you, or a person identified by you (other than the carrier), takes physical possession of the Goods; or
where multiple Goods are supplied as part of one Order, the day on which you, or a person identified by you, takes possession of the final item.
To exercise your right to cancel, you must notify us before the cancellation period expires. You may do this by contacting us using the details below:
You may use a clear written statement to inform us of your decision to cancel.
If you cancel your Contract, we will refund all payments received from you, including standard delivery costs where required by applicable consumer law.
Refunds will be processed within 14 days of:
receiving the returned Goods; or
receiving evidence that the Goods have been returned, whichever is earlier.
Unless the Goods are faulty, incorrect, or not as described, you are responsible for the cost of returning cancelled items.
Returned Goods should be returned in reasonable condition. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.
Certain Goods may be excluded from cancellation rights for hygiene, health protection, perishable, customised, or other legal reasons. Further details are provided in our Returns & Refunds Policy.
Nothing in this section affects your statutory consumer rights.
13. Faulty or Damaged Products
We want you to be satisfied with your purchase and recommend that you inspect your Order as soon as reasonably possible after delivery.
If your Order arrives damaged, incomplete, incorrect, or faulty, please contact us as soon as possible using the contact details provided on the Website. Where practicable, we recommend notifying us within 72 hours of delivery to help us investigate courier or transit issues promptly.
When contacting us, please provide:
your Order number;
a description of the issue; and
photographs where reasonably possible.
We may request additional information to help assess the issue and resolve your claim efficiently.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.
Further details regarding returns, refunds, replacements, and damaged items are available in our Returns & Refunds Policy.
14. Claims and Acceptance
Customers are encouraged to inspect their Order as soon as reasonably possible after delivery and notify us promptly if:
Goods are damaged;
items are missing;
incorrect Products have been supplied; or
Goods appear faulty.
Where practicable, we recommend reporting delivery damage or missing items within 72 hours of delivery to assist with courier investigations.
Nothing in this section limits your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.
15. Refunds
Details of our returns and refunds procedures are set out in our Returns & Refunds Policy, which forms part of these Terms.
Subject to that policy and applicable consumer law, refunds (including partial refunds where appropriate) may be issued where Products are returned in accordance with our stated conditions. Partial refunds may apply where returned Goods show signs of handling beyond what is reasonably necessary to establish their nature, characteristics, and functioning.
For hygiene, health protection, and safety reasons, certain items may be non-returnable once opened or unsealed, including pet food, treats, bedding, and other consumable or hygiene-related Products, unless they are faulty, damaged, or not as described.
Nothing in this section affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.
16. Prohibited Use
As a user of the Website, you agree that you will not:
a. Use the Website for any unlawful, fraudulent, or unauthorized purpose;
b. Transmit or upload any harmful, threatening, abusive, defamatory, obscene, offensive, or otherwise objectionable material;
c. Attempt to gain unauthorised access to any part of the Website, related systems, servers, or networks;
d. Interfere with, damage, disrupt, or compromise the operation, security, or functionality of the Website;
e. Introduce viruses, malware, malicious code, or other harmful technology;
f. Use automated systems, bots, scraping tools, or similar methods to access, monitor, copy, or extract data from the Website without our prior written consent;
g. Copy, reproduce, distribute, modify, or commercially exploit Website content without our prior written permission.
We reserve the right to suspend, restrict, or terminate access to the Website where we reasonably believe these Terms have been breached.
17. Intellectual Property Rights
All content and materials on the Website, including but not limited to:
text, product descriptions, images, graphics, logos, photographs, and branding;
Website design, layout, and appearance; and
software, code, databases, and other materials,
are owned by or licensed to Tessa Donkersloot trading as Wee Whiskers Pet Supplies and are protected by copyright, trademark, database, and other intellectual property laws.
You may access and use the Website for personal, non-commercial use only.
You must not reproduce, distribute, modify, copy, republish, transmit, scrape, commercially exploit, or otherwise use any Website content without our prior written permission.
Nothing in these Terms grants you any ownership rights or license to use our intellectual property except as expressly stated.
18. Privacy and Data Processing
We process personal data in accordance with our Privacy Policy, the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
By using the Website or placing an Order, you acknowledge that we may collect, use, store, and process personal information for purposes including:
processing Orders;
managing customer accounts;
providing customer support;
fraud prevention and security;
improving our Website and services; and
complying with legal and regulatory obligations.
Further information about how we collect, use, store, and protect personal data, including your rights under data protection law, is available in our Privacy Policy.
19. Links to Third-Party Websites
Our Website may contain links to third-party websites or services. These links are provided for convenience and informational purposes only.
We do not control, endorse, or accept responsibility for the content, availability, security, privacy practices, products, services, or terms of use of any third-party websites.
Accessing third-party websites is done at your own risk, and you should review their applicable terms and privacy policies before using them.
20. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or special losses arising out of or in connection with:
your use of the Website;
any interruption or unavailability of the Website; or
the purchase or use of Products supplied through the Website.
Subject to your statutory rights, our total liability arising from any Order shall not exceed the total amount paid for the affected Products.
Nothing in these Terms excludes or limits our liability for:
a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation;
c. defective products under applicable consumer protection laws; or
d. any other liability which cannot legally be excluded or limited.
21. Indemnity
You agree not to misuse the Website or use it in a way that:
breaches these Terms;
infringes the rights of others; or
violates any applicable law or regulation.
Where your unlawful or improper use of the Website causes us to suffer loss, damage, liability, or expense, you may be responsible for reimbursing us for reasonable costs directly resulting from your actions.
22. Security and Third-Party Providers
We are committed to protecting your personal data and handling it in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect and process personal data only to the extent reasonably necessary to:
a. process and fulfil Orders;
b. manage customer accounts (where applicable);
c. communicate with you regarding Orders, enquiries, or customer support; and
d. comply with legal and regulatory obligations.
Personal data may include your name, contact details, billing and delivery address, and Order information.
Payment details are processed securely by our third-party payment providers and are not stored by us.
We may share personal data with carefully selected third-party service providers where reasonably necessary for the operation of our business, including payment processors, website hosting providers (such as Squarespace), email service providers, and delivery partners. Such providers are required to process personal data in accordance with applicable data protection laws.
We take appropriate technical and organizational measures to help protect personal data against unauthorized access, loss, misuse, disclosure, or alteration.
Further details about how we collect, use, store, and protect personal data, including your rights under data protection law, are set out in our Privacy Policy, which forms part of these Terms.
Nothing in this section limits your rights under applicable data protection laws.
23. Termination and Suspension
We reserve the right to suspend, restrict, or terminate access to the Website or customer accounts where we reasonably believe:
these Terms have been breached;
unlawful, fraudulent, abusive, or suspicious activity has occurred;
the security or operation of the Website may be affected; or
such action is otherwise reasonably necessary to protect our business, customers, Website, or systems.
We may remove or invalidate rewards, credits, or promotional benefits obtained through misuse or abuse of the Website
Where reasonably practicable, we may provide notice of suspension or termination, but we are not obliged to do so.
Upon termination or suspension:
a. your right to access and use the Website or your account will cease immediately;
b. any outstanding obligations or liabilities incurred before termination will continue to apply; and
c. any provisions of these Terms which are intended to survive termination shall remain in effect.
Nothing in this section affects any statutory rights you may have under applicable law.
24. Changes to These Terms
We may update or amend these Terms from time to time to reflect changes to:
our business operations;
our products or services;
legal or regulatory requirements; or
the functionality of the Website.
When changes are made:
a. the updated Terms will be published on the Website;
b. the “Last Updated” date will be revised; and
c. where appropriate, we may notify customers of significant changes by email or through a notice on the Website.
Any changes will apply to future use of the Website and future Orders placed after the updated Terms take effect.
Your continued use of the Website after updated Terms are published constitutes acceptance of those changes.
25. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or formation, shall be governed by and construed in accordance with the laws of Scotland.
If you are a consumer, you may bring legal proceedings in:
the courts of Scotland; or
the courts of the part of the United Kingdom in which you reside.
Where required by applicable law, we will bring proceedings against consumers only in the courts of the part of the United Kingdom in which the consumer resides.
If you are acting in the course of a business, the courts of Scotland shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, their subject matter, or formation.
Nothing in these Terms affects your statutory rights under applicable consumer protection laws.
26. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from these Terms to the extent necessary, and the remaining provisions shall continue in full force and effect.
27. Entire Agreement
These Terms, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any other policies expressly referred to within these Terms, constitute the entire agreement between you and us relating to your use of the Website and the purchase of Products.
You acknowledge that you have not relied on any statement, representation, or promise not expressly set out in these Terms, except where such exclusion would be unlawful.
Nothing in this clause limits or excludes liability for fraud, fraudulent misrepresentation, or any other liability which cannot legally be excluded.
28. Contact Information
If you have any questions about these Terms, our products, or our services, you can contact us using the details below:
Wee Whiskers Pet Supplies
Tessa Donkersloot trading as Wee Whiskers Pet Supplies
Last updated: 14/06/2026