Frequently Asked Questions

  • We currently deliver to Mainland UK only.

  • All orders are sent using tracked delivery services for peace of mind:

    • Royal Mail 48hour tracked

    • Royal Mail 24hour tracked

    You’ll receive tracking details once your order has been dispatched so you can follow your parcel every step of the way.

    Please note that delivery times are estimates and may vary depending on courier delays or busy periods.

  • Yes, we offer free delivery on orders over £30 (Mainland UK only). This will be automatically applied at checkout.

  • Orders are typically dispatched the next working day. We always aim to get your order out as quickly as possible, but delivery times may vary depending on the shipping option chosen and courier services.

  • Yes. All orders are sent using tracked services, and you will receive tracking information once your order has been dispatched.

  • We’re always working to restock popular products. If something you want is out of stock, feel free to get in touch and we’ll let you know if it can be ordered or when it will be available again.

  • In many cases, yes. If you're looking for a different colour, size, flavour or design that isn’t listed, send a message and we’ll check if it can be sourced for you.

    Please note that availability cannot be guaranteed.

  • We accept a range of secure payment methods, including major debit and credit cards and PayPal available at checkout.

  • Yes. All payments are processed securely through trusted payment providers. We do not store your payment details.

  • Not at the moment, but this may be introduced in the future.

  • No. We only sell food, treats, toys, bedding, and accessories for small pets.

  • No problem — just get in touch via the Get in touch page a message and we’ll be happy to help.